Making a complaint
If you have a complaint about the treatment or care you have received there are a number of sources of help and advice.
For comments, complaints or praise about NHS services, the Complaints Page on the NHS Choices website gives details of your rights and how to make a complaint.
You should first complain to your service provider such as GP, dentist, hospital, pharmacist, ambulance, or other specialist service. You can get help from the Patient Advice and Liaison Service (PALS) of the relevant NHS Trust, further details are on their websites.
Alternatively, you can complaint to the commissioner of that service. NHS England commissions most primary care services like GPs, dentists and pharmacists, contact NHS England at firstname.lastname@example.org.Your local Clinical Commissioning Group (CCG) commissions secondary care such as hospital care and some community services. Contact the Patient Relations Service at East Riding of Yorkshire CCG or the Vale of York CCG
The registered charity Carers Federation has been appointed to provide NHS Independent Complaints Advocacy (ICA) for the East Riding of Yorkshire. This is a totally free and independent service which offers a Self Help Information Pack if you would like to make a complaint yourself, or an experienced Advocate can help you. Contact ICA by telephoning the Freephone number, 0808 802 3000, or by visiting their website Independent Complaints Advocacy (ICA)
To book an appointment with the advocate telephone the freephone number 0808 802 3000
You can also leave feedback via the Patient Opinion website which is all about enabling patients to share their experiences of health care, and by doing so helping to improve local services and in turn other patients. On this site you can also read about other people’s experiences of local services.
For comments, complaints or praise about adults and children’s social care services in the East Riding, contact the Children, Family and Adult Services team at East Riding of Yorkshire Council
The right to complain or give feedback about an unsatisfactory service is a key consumer right. The system is complicated so we have produced a leaflet to help and support you.
Please note that service providers and commissioners welcome all feedback from clients. The same contact details can also be used if you are pleased with the Service(s) you have used.